Grievance Redressal Cell
The University in pursuance to the regulations published by UGC "University Grants Commission (Redressal of Grievances of Students) Regulations, 2023" has constituted the Students' Grievance Redressal Committees (SGRC) Committee at Darshan University to make all efforts to ensure transparency in all the activities at different stages. Taking this spirit in consideration the University has constituted mechanism to students for redressal of their grievances redressal levels are as under:
| Grievances Redressal Levels | ||||
|---|---|---|---|---|
| Sr. | Matters Related to | Level-1 | Level-2 | Level-3 |
| 1 | Academics and Teaching-Learning | HoD | HoI | SGRC |
| 2 | Extra-curricular activities | Dean (Student Welfare) | Registrar | SGRC |
| 3 | Internships and Placement | Departmental TPO | University TPO | SGRC |
| 4 | Transportation Service | Transport Manager | Registrar | SGRC |
| 5 | Hostel Service | Chief Warden | Registrar | SGRC |
| 6 | Amenities & Maintenance | Maintence Officer | Registrar | SGRC |
| 7 | General Administration | Administrative Officer | Registrar | SGRC |
| 8 | Discrimination | Anti-Discrimination Officer | Registrar | SGRC |
| 9 | Any other | Registrar | Registrar | SGRC |
Mechanism for Handling Grievances
- Students can register their grievances online from the university's UMS portal.
- Registered Grievances shall be redirected to the concerned person by nature of grievances.
- Grievances shall be solved or rectified by the concerned person within 7 working days or before from the date of grievance registration.
- Students shall be notified by the system automatically every time after updating grievance status.
- If a student isn't satisfied with grievance redressal, he/she may forward his/her grievance to Level-2/3.
- The person/committee handling grievances may call students in person if required.
Students' Grievance Redressal Committees (SGRC)
| Sr. | Member | Designation |
|---|---|---|
| 1 | Dr. Alpesh Gajera Dean, Darshan Institute of Management |
Chairperson |
| 2 | Prof. Jinesh Tank Asst. Professor Mechanical Engineering Department, DIETDS |
Member (Ex - Officio) |
| 3 | Dr. Jignasa Mehta Dean, Darshan Institute of Engineering & Technology |
Member |
| 4 | Dr. Gopi Sanghani Dean, Darshan Institute of Computer Application |
Member |
| 5 | Prof. Mukesh Vekariya Dean, Darshan Institute of Engineering & Technology for Diploma Studies |
Member |
| 6 | Prof. Sagarkumar Joshi Dean, Darshan Institute of Science |
Member |
| 7 | Dr. Gaurang Vyas Dean, Darshan Institute of Humanities |
Member |
| 8 | A representative from among students of the institute to be nominated by provost - Special Invitee | Special Invitee Member |
| 9 | Prof. Jay Dhamsaniya Registrar |
Advisory Member |
| 10 | Prof. Manish Sanghani Provost |
Advisory Member |
Ombudsperson
An Ombudsperson serves as a designated authority responsible for addressing and resolving grievances of students in a fair and impartial manner when any student aggrieved by the decision of the SGRC.
The student may appeal to the Ombudsperson of the University, Dr. Arvind K. Verma (ombudsperson@darshan.ac.in), within a period of six days on redressal by SGRC.
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Who we are?
Darshan University - having the foundation of its first Institution laid in 2009, and later on, established and consolidated under Gujarat Private Universities (Second Amendment) Act of 2021. It is one of the leading institutes within Saurashtra that offers Diploma, UG, PG and Doctoral Courses.