Grievance Redressal Cell

Grievance Redressal Cell

Grievance Redressal Cell

The University in pursuance to the regulations published by UGC "University Grants Commission (Redressal of Grievances of Students) Regulations, 2023" has constituted the Students' Grievance Redressal Committees (SGRC) Committee at Darshan University to make all efforts to ensure transparency in all the activities at different stages. Taking this spirit in consideration the University has constituted mechanism to students for redressal of their grievances redressal levels are as under:

Grievances Redressal Levels
Sr.	Matters Related to	Level-1	Level-2	Level-3
1	Academics and Teaching-Learning	HoD	HoI	SGRC
2	Extra-curricular activities	Dean (Student Welfare)	Registrar	SGRC
3	Internships and Placement	Departmental TPO	University TPO	SGRC
4	Transportation Service	Transport Manager	Registrar	SGRC
5	Hostel Service	Chief Warden	Registrar	SGRC
6	Amenities & Maintenance	Maintence Officer	Registrar	SGRC
7	General Administration	Administrative Officer	Registrar	SGRC
8	Discrimination	Anti-Discrimination Officer	Registrar	SGRC
9	Any other	Registrar	Registrar	SGRC

Mechanism for Handling Grievances

Students can register their grievances online from the university's UMS portal.
Registered Grievances shall be redirected to the concerned person by nature of grievances.
Grievances shall be solved or rectified by the concerned person within 7 working days or before from the date of grievance registration.
Students shall be notified by the system automatically every time after updating grievance status.
If a student isn't satisfied with grievance redressal, he/she may forward his/her grievance to Level-2/3.
The person/committee handling grievances may call students in person if required.

Students' Grievance Redressal Committees (SGRC)

Sr.	Constituency	Member	Designation
1	A Professor – Chairperson	Dr. Alpesh C Gajera Dean, DIIM	Chairperson
2	Four Professors/Senior Faculty Members of the Institution as Members	Dr. Jignasa P Mehta Dean, DIET	Member
3		Dr. Nimesh K Jotangia Assistant Librarian	Member
4		Prof. Mansukh D Barasara Civil Engineering Department, DIET	Member
5		Mr. Darshan J Sheth Section Officer	Member
6	A representative from among students (Special Invitee)	Disha Mehta (24010101173) B.Tech. CE – DIET	Special Invitee
7		Joshi Tirth Amitbhai (24020201071) D.E. CE – DIETDS	Special Invitee
8		Soneji Pratik Kamleshbhai (25030501048) MCA – DICA	Special Invitee
9		Rachchh Riya Nileshbhai (25041801028) MBA – DIM	Special Invitee
10		Kanzariya Bansari Mohan (25050701015) B.Sc. Microbiology – DIS	Special Invitee

Ombudsperson

An Ombudsperson serves as a designated authority responsible for addressing and resolving grievances of students in a fair and impartial manner when any student aggrieved by the decision of the SGRC.

The student may appeal to the Ombudsperson of the University, Dr. Arvind K. Verma (ombudsperson@darshan.ac.in), within a period of six days on redressal by SGRC.

Who we are?

Darshan University - having the foundation of its first Institution laid in 2009, and later on, established and consolidated under Gujarat Private Universities (Second Amendment) Act of 2021. It is one of the leading institutes within Saurashtra that offers Diploma, UG, PG and Doctoral Courses.